Privacy Policy & SMS Terms

Last updated: October 15, 2026

Privacy Policy

Jake’s Moving and Storage LLC, doing business as Jake’s Moving & Storage (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and disclose information when you visit https://jakesmoving.com, request an estimate, communicate with us, or use our services.

Information We Collect

Information you provide

Depending on your inquiry or the services you request, we may collect:

• Your name, telephone number, email address, and mailing address.
• Pickup and delivery locations, preferred moving dates, and the size of your move.
• Information about your belongings, property access, and moving, packing, or storage needs.
• Messages and other information you provide when communicating with us.
• Your communication preferences, including SMS consent and opt-out records.

Please do not send payment card numbers or other sensitive financial information through general website inquiry forms or text messages.

Information collected through our website

Our website and the technologies installed on it may collect information about your browser, device, IP address, pages visited, referring websites, and interactions with forms, links, and other website features.

How We Use Information

We use information to:

• Respond to questions and prepare requested estimates.
• Arrange and provide moving, packing, and storage services.
• Communicate about scheduling, service details, and customer support.
• Maintain business records and communication preferences.
• Operate, troubleshoot, secure, and improve our website.
• Understand website activity and measure marketing performance.
• Meet legal obligations and address disputes.

Cookies, Analytics, and Advertising Technologies

Our website uses cookies and similar technologies that support website functions and help measure visitor activity.

Google Analytics and Google Ads tracking technologies are installed on our website. Depending on their configuration, these technologies may collect information about website visits and interactions, measure conversions, and support remarketing. Tracking technologies may operate even when we are not actively running advertising campaigns.

Google and other technology providers may use cookies or similar identifiers to process information about your browser, device, and website activity. Advertising technologies may also connect website activity with activity on other websites to personalize advertising.

You can learn how Google processes information at:
https://policies.google.com/technologies/partner-sites

You can manage Google advertising preferences at:
https://myadcenter.google.com/

Google provides an Analytics opt-out browser add-on at:
https://tools.google.com/dlpage/gaoptout

You can also manage or delete cookies through your browser settings. Blocking cookies may affect some website features. Browser settings and Google’s controls do not necessarily stop every form of data collection.

How We Disclose Information

We may disclose information to providers that help operate our website, support our business systems, manage communications, or fulfill the services you request. Information is disclosed as needed for the relevant function.

Website analytics and advertising providers may receive technical and website activity information as described above.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect rights, address fraud, or resolve security issues.

The specific protections for SMS consent and mobile numbers appear in the SMS section below.

Information Retention and Security

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, meet legal obligations, and resolve disputes. Retention periods vary according to the information and its purpose.

We may retain consent and opt-out records to document and honor your communication preferences.

We use reasonable safeguards intended to protect personal information. No electronic transmission or storage system is completely secure.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will handle requests in accordance with applicable law. We may need to verify your identity and retain certain information for legal or business recordkeeping purposes.

Depending on where you live and which laws apply to our business, you may have additional rights regarding your personal information. Contact us using the details below to make a privacy request or ask about a response to your request.

You may choose not to provide information, although we may need certain details to prepare an estimate or provide services.

SMS Terms & Conditions

1. SMS Consent Communication

SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

2. Types of SMS Communications

If you consent to receive text messages from Jake’s Moving & Storage, you may receive CONVERSATIONAL messages responding to your moving or storage questions, discussing requested estimates, confirming scheduling details, or coordinating your services. This consent does not cover promotional text campaigns.

Example:
“Hi, this is Jake’s Moving & Storage following up on your moving inquiry. Are there stairs or an elevator at the pickup location? Reply STOP to opt out.”

3. Message Frequency

Message frequency varies. During an active inquiry or service coordination, we estimate sending 2 text messages per week. The actual number depends on your questions and the conversation.

4. Potential Fees for SMS Messaging

Message and data rates may apply according to your mobile carrier and service plan. Charges may vary for domestic and international messages. Contact your carrier for details.

5. Opt-In Method

You may opt in by checking the optional SMS consent checkbox on our website forms and submitting the form. The checkbox is not selected by default. Submitting a form or providing your phone number without checking the SMS consent box does not enroll you in text messaging.

SMS consent is optional and is not required to request a quote or purchase services.

6. Opt-Out Method

You may opt out at any time by replying STOP to any text message you receive from us. You may also request removal by calling 240-787-7251 or emailing [email protected]. You may receive a final confirmation of your opt-out request. Further messages through this program will stop unless you opt in again.

7. Help

Reply HELP for assistance, call 240-787-7251, or contact us directly at [email protected].

If you do not wish to receive text messages, leave the optional SMS consent checkbox unchecked on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• Message frequency varies as described above.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP or email [email protected].
• Read our
  Privacy Policy and Terms and Conditions.

Links to Other Websites

Our website may link to websites or services operated by other organizations. Their information practices are governed by their own privacy policies.

Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. The “Last updated” date identifies the latest revision. We will provide additional notice or obtain consent when required by applicable law.

Contact Us

For privacy questions, requests, or assistance with text messaging, contact:

Jake’s Moving and Storage LLC
711 E Gude Dr. #200
Rockville, MD 20850 USA

Telephone: (301) 804-6079
Email: [email protected]
Website: https://jakesmoving.com